What is it?

• Service provided by EthicsGlobal, a specialist in secure, anonymous and confidential reporting.

How?

• By Web Assistant
• By Whatsapp: +1 805 590 4460
• By toll-free telephone: 1 (888) 876-7548
• By Chat
• By mail: denuncia@lineadedenunciagap.com
• By Mobile Application

How does it work?

By Web Assistant

• The informant tries to have at hand all the information related to the case, answering the following questions: Who? When? Where? How?
• The informant enters the form that will take him/her by the hand asking relevant questions according to the information he/she provides.
• When you complete your report, the system will give you a tracking code, which is very important to keep in order to follow up on your case.

By WhatsApp

• The informant tries to have at hand all the information related to the case, as well as evidence material if available, by answering the questions: Who? When? Where? How?
• You are connected with a specialist who will listen, advise and support you by asking a series of relevant questions in order for the case to receive proper investigation.
• The specialist will provide you with alternatives for sending evidence in case you have it.
• The informant receives a follow-up folio which is very important to keep for future reference.

By Phone Toll Free

• The informant tries to have at hand all the information related to the case, as well as evidence material if available, by answering the questions: Who? When? Where? How?
• The informant speaks on the phone.
• You are connected with an advisor who will listen and support you by asking a series of relevant questions in order for the case to receive proper investigation.
• The consultant will provide you with alternatives for sending evidence in case you have it.
• The informant receives a tracking code, which is very important to keep for future reference.

By Chat

• The informant tries to have at hand all the information related to the case, as well as evidence material if available, by answering the questions: Who? When? Where? How?
• You are connected with a specialist who will listen, advise and support you by asking a series of relevant questions in order for the case to receive proper investigation.
• The specialist will provide you with alternatives for sending evidence in case you have it.
• The informant receives a follow-up folio which is very important to keep for future reference.

By E-mail

• The informant tries to have at hand all the information related to the case, answering the following questions: Who? When? Where? How?
• The informant sends an email to denuncia@lineadedenunciagap.com describing the facts.
• An advisor will send you a folio number, which is very important to keep in order to follow up on your case.

By Mobile Application

Download the EthicsGlobal app from the Play Store or Appstore.

• Log in to the EthicsGlobal mobile App, type the code or scan the QR and answer the questions according to the information requested.

• The informant tries to have at hand all the information related to the case, as well as evidence material if available, by answering the questions: Who? When? Where? How?
• You are connected with a specialist who will listen, advise and support you by asking a series of relevant questions in order for the case to receive proper investigation.
• The specialist will provide you with alternatives for sending evidence in case you have it.
• The informant receives a follow-up folio which is very important to keep for future reference.

Follow-up

By using the tracking code provided when filing their report, the individual can at any time call the line or enter it into the GAP Whistleblower Hotline to:

• To know the status of the research
• To know the conclusion and corrective actions
• Provide additional information
• Add recurrence to the report
• Attach files of evidence items

Frequently Asked Questions

Questions and solutions

1) Will there be any retaliation for making a report or asking a question?

Grupo Aeroportuario del Pacífico guarantees the anonymity of informants when submitting a report through any of the means we make available. The intermediation of EthicsGlobal guarantees the confidential handling of the information.

2) How can I follow up on a report I have filed?

When you submit a question or report, the system will provide you with a folio number. You can track your report by entering this number through the main screen of this portal. We suggest you check the status of the report periodically to view any changes in status or to address information requests.

3) After filing a report, will I be informed of the resolution?

Grupo Aeroportuario del Pacífico, will only indicate to the informant the status of the investigation. The content and results of the investigation are confidential.

4) What kind of information or data is needed to use the GAP Whistleblower Line?

GAP Whistleblower Line can be used to file a report or follow up on a previous report. When submitting a report you will be asked to provide information about the incident in as much detail as possible. In order to better investigate your report it is recommended:

• Give the full name and position of those involved, name the person or persons having knowledge of the facts (Witnesses).
• Describe the place and date where the events occurred.
• If possible, obtain elements that can serve as evidence.
• Write a detailed account of how the events took place.

5) How long will it take to resolve a report that has already been made?

EthicsGlobal sends the information to the corresponding Committee within a maximum of 48 hours after the report has been made; Grupo Aeroportuario del Pacífico will determine the investigation and solution times for the reports made.

6) When should I use the GAP Whistleblower Line?

When you become aware of, are informed of, or are involved in a situation that violates any ethical behavior, as well as when you have concerns or a compliance issue that you would prefer to have handled by a third party rather than dealing directly with your manager or another person at work.

The decision to use the GAP Whistleblower Line is entirely voluntary.

7) What happens if after I submit my report I want to provide more information?

At any time, an informant can access the portal to provide new information or report a recurrence, with the follow-up folio, the new data collected can be incorporated at any time while the investigation is ongoing.

8) What happens if I observe or witness misconduct and do not report it?

Any person may report breaches of ethics and integrity affecting the organization and its members.